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Posts Tagged ‘Marketing’

THE Most Important Social Media Marketing Business Strategy: Be Authentic

December 27, 2009 15 comments

Like most small business owners and “self- branders”, I used to have the wrong idea about how to ‘use’ Social Media.

Are you a wine shop owner or winery looking to add Social Media to your Marketing campaign? One of the biggest mistakes you can make is to focus solely on an increase in bottom line sales and conversion rates. Here is what happened to change my thinking, and why you should change yours now.

I ran a Social Media Campaign for a large international online retail fertility supplies corporation. I adopted the persona of @FertilAidAmy, the infertility world’s online source of trusted and accurate infertility information (having attained a degree in Women Studies and health, I was actually a legitimate trustworthy source of information). I will be frank with you. The number one goal we had as a company was to use Social Media to increase bottom line sales. Is this a bad thing? No, not at all; most companies are using Social Media for just that reason. It’s not so much about why you’re doing it, it’s how you go about it.

As FertilAid Amy, I slowly built a community, employed clever tactics to increase clicks on our website (and conversion rates), used coupons, contests and games to engage people, and ultimately increased bottom-lines sales quite significantly.

Here’s what I never bargained for, and what I realized the moment we saw this campaign become truly successful: I began to really, truly care. I was involved in the lives of the people in my online community, well beyond just trying to sell them stuff. I established trust, create a raport and gained a huge following for the simple reason that I began to honestly care and love my ‘target audience’ as real people, and friends. I believe that this reality was ‘sensed’ by my community, and this was the moment the campaign began to thrive. All of my aforementioned goals of bottom line sales etc. began to increase. I was being rewarded for being authentic, and my reason for doing Social Media began to change. I went from a sales person to a friend and trusted source of information, both seemingly and in reality.

When done well, the lines between Social Media done for profit and done because you care will begin to blur.

You may be asking yourself what is the intent behind Seattle Wine Gal? I am in no way going to mask the reality of my reasons for starting this Social Media presence. My Seattle Wine Gal campaign (using my love of wine) was originally intended to show future employers the level of Social Media engagement I am capable of. The moment I began to truly care for the people in the community I am engaging in, and my campaign shifted from ‘putting myself on the map’, to meeting new like-minded people, and creating real, true friendships, was the moment I realized that Seattle Wine Gal was a success. I do not feel like the timing was coincidental.

Be Authentic, create REAL friendships and connections, engage, stop trying to sell stuff (or at least do it in a more elegant way), Go beyond your business sense and enter an arena of mutual respect and care.

Start Giving a Damn… you will be amazed by the ‘results’, and the shift in how you view your clientele and the Social Media Community you created.

-Seattle Wine Gal

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Social Media for Wineries and Wine Shops: Why is Everyone Talking About Gary Vaynerchuck?

December 24, 2009 21 comments

Wineries and Wine Shops interested in Social Media Marketing may be hearing the name Gary Vaynerchuck floating around. Even if you haven’t heard of him, or have some sort of objection to him, it’s important to at least know about this pioneer of wine marketing and personal branding. Author of Crush It, Gary is known as the Social Media Sommelier. Gary entered the wine industry by taking over his small family wine and liquor business. With a lot of hard work, he is now considered THE face of Interactive Internet Marketing for the wine industry (and well beyond). Check him out, read the book and get your butt in gear with your Social Media Marketing! If you would like more information about how to start your Social Media campaign, feel free to email me at SeattleWineGal@yahoo.com or find me on Linked’In, Twitter, or Facebook.

Check out this VIDEO! Gary Vaynerchuk – Social Media, Marketing & Personal Branding Guru

Back to Basics: What Can Social Media Do For You and Your Winery?

December 13, 2009 9 comments

On Dec 1st I published a blog post entitled: ‘Winery Guide to Measuring Results of Social Media Efforts. Click Here to read that post. I think I posted about Measuring results a bit preemptively. Perhaps you know what Social Media is, but are curious about whether or not you should be on-board. If that is the case, please read on. I have done some thinking and have taken those same Social media proponents spoken about in the Dec 1st post, and have compiled a list of how Social Media can help your winery or business. This post is dedicated to Woodinville’s NW Totem Cellars, whose efforts to be a unique and small production winery will very soon be coupled with a Social Media campaign (they have reached out to me and expressed an interest in getting their presence off the ground). Please help them out by following them on Twitter: @NWTotemCellars.

When done properly,

  • Social Media are an extension of customer service and relations. Social media allows customers direct, and often real time, interaction with and access to you, your staff, and family (if you so chose). When done right, it also offers clients and potential clients the feeling of exclusive insider access (“you hear it first”, coupon codes, new release info etc). It also allows you as a business direct access to what people are saying about you, and allows you to jump in on the conversation.
  • Social Media establishes trust through dialogue, participation, and conversation. Rather than speaking ‘at’ your customers, and telling them what you want them to hear, social media enables you to listen and exchange ideas with them. This provides a human touch and puts a human face on your business.
  • Social Media increases your reputation. Providing information and/or services free of charge (via blogs, articles etc), you not only develop customer appreciation, but also become a respected authority/expert in your field.
  • Social Media increases word of mouth and recognition. The more people that are talking about you and/or your products on the web, the more people that are talking about you to friends, family coworkers etc. in the ‘real world’ Here is an example of how powerful this can be.  There are currently more than 300 million active Facebook users, the average of which has 130 Facebook friends. If you get just 10 of them to post a comment mentioning you, that comment has the potential to be read by 1,300 people, who may then mention you in their own comment posts!
  • Social Media efforts lead to an increase in SEO (Search Engine Optimization). Once efforts to increase product/company mention online become established and implemented, online mention of your company, and any other topic that you may be blogging, tweeting about, or discussing online will be directly connected to you when someone searches said topics. For example, if you write, post, and publish enough articles with the key words “ fine wine on a budget”, when someone does an online search to find out how they can afford good wine on a tight budget, your company name appears at the top of the list. 
  • Social Media , when done properly, increases sales. Social media efforts that have a strategic focus, plan, and goal, as well as a properly maintained and executed campaign, will result in an increase in sales. Trust building, increased visibility, reputation, word of mouth, and SEO all directly increase the amount of interest, foot traffic and sales for your business.

All of these factors tie in together. Social Media is cyclical and aspects of it are interwoven. This can make it a tricky endeavor to trust due to the nature of the difficulty in measuring results. I have offered a few ideas about measurement, please feel free to check out my Dec 1st post. Also, as always, please feel free to contact me directly if you would like more Social Media tips or an in-person one on one tutorial.

Seattle Wine Gal: Social Media for Seattle Area Wineries and Wine Shops

Wineries & Wine Shops- Get on My Radar Screen to Increase Your Social Media Presence!

December 9, 2009 8 comments

Just a quick shout-out to wineries that are not in contact with me yet (even non-WA State wineries). Please connect with me and I will happily promote your winery and events on Twitter, Facebook, and my Social Media in the wine Industry Blog! Keep an ongoing relationship with me to give me updates about what is happening in and around your winery/tasting room, calendar events, new releases, special deals etc.

How to contact me with your events? Send me an email, Follow me on Twitter, Find me on Face book! Send me a message with the title: “radar”, and I will add you to my list of important wineries to promote.

Also, keep updated on my blog posts, and Tweets for tips on how to increase your Social Media know-how. I dish out the tips all day.

Love you guys and want you to succeed in this here new world of hip marketing.  🙂

Barbara Evans

SeattleWineGal@yahoo.com

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